TracM8 Privacy Policy
This policy summarises how TracM8 collects, uses, protects, retains, and manages information across the public website, authenticated platform, and related mobile or operational interfaces.
Overview. TracM8 collects and processes information needed to provide monitoring, alerting, reporting, account management, customer support, and operational platform services.
Information TracM8 may collect
Categories of information may include:
- Account and user information, including names, email addresses, organisation details, roles, and login-related records.
- Device, site, fleet, telemetry, alert, report, workflow, and operational data generated through use of the TracM8 platform.
- Public website enquiry details submitted through forms or support contact channels.
- Mobile app related information, including installation records, push notification tokens, and account-linked usage or support context where applicable.
How information is used
TracM8 may use information to:
- authenticate users, manage accounts, and provide secure platform access;
- monitor connected environments, assets, devices, fleets, alerts, and reporting workflows;
- operate customer support, service delivery, security review, and operational troubleshooting processes;
- communicate important account, service, compliance, security, and product-related information.
Security and Information Governance
TracM8 is designed and operated using security, privacy, and governance practices aligned with recognised international information security and data protection principles. Security controls are applied using a risk-based approach that considers customer requirements, regional obligations, industry expectations, and operational needs.
Where appropriate, TracM8 may support customer-specific security, privacy, compliance, and governance requirements, including frameworks, standards, and regulatory obligations relevant to the jurisdictions and industries in which our customers operate.
Administrative, technical, and organisational safeguards are applied to protect information during collection, transmission, storage, processing, and authorised operational access. Security measures may include access controls, authentication mechanisms, encryption technologies, audit logging, operational monitoring, change management processes, and incident response procedures designed to support the confidentiality, integrity, and availability of information.
TracM8 continuously reviews and improves its security practices as part of its commitment to responsible data stewardship, operational resilience, and customer trust.
Push notifications and mobile services
Mobile app data. Where mobile experiences are used, TracM8 may process notification tokens, installation-level identifiers, and alert delivery preferences to support push notifications, operational messaging, and account-linked device alerts.
Account management
Access and administration. TracM8 uses account and user data to provision access, maintain security, support authorised administrators, and manage password reset, invitation, and session-related processes.
Data retention
TracM8 retains information only for as long as reasonably necessary to deliver services, maintain platform security, support customer operations, satisfy contractual obligations, and meet applicable legal, financial, regulatory, compliance, audit, and recordkeeping requirements.
Retention periods may vary depending on the nature of the information, customer-specific requirements, operational configurations, applicable laws, contractual obligations, and legitimate business needs. Where information is no longer required, TracM8 may securely delete, anonymise, archive, or otherwise restrict access to the information in accordance with applicable requirements and operational practices.
Examples of retained categories may include:
- Security and access logs.
- Operational audit trails and system history.
- Telemetry, alert, reporting, or support records needed for service integrity.
- Records required for legal, contractual, billing, tax, or compliance purposes.
User rights and deletion requests
Contact for privacy requests. Users or authorised customer representatives may request access, correction, or deletion review by contacting info@tracm8.com. For account deletion information, see Account Deletion.
Contact
Email: info@tracm8.com.